Shipping Policy

Every Pop Your Pup custom product is made just for you! Here’s what to expect as we turn your pet’s photo into something special.

Artwork & Approval

Your first artwork proof is generally ready within 24–48 hours after we receive a usable photo. During busy seasons, artwork creation may take longer.

You’ll have the opportunity to review your artwork and request edits before we print. Production begins only after you approve your artwork. Revisions and delays in approval will extend your order’s overall timeline.

Production & Delivery

Most orders arrive within 2–3 weeks after artwork approval. This estimate includes both production and shipping.

Delivery times vary by product and destination and may be longer during busy seasons or due to carrier delays, weather, or other service disruptions. Delivery estimates are not guaranteed.

Ordering for a gift or special occasion? Please allow extra time for artwork creation, revisions, and delivery.

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase. Available shipping options depend on your order and delivery address.

Order Tracking

When your order ships, you’ll receive a shipping confirmation email with tracking information. Tracking may take 1–2 business days to update after a shipping label is created.

Shipping Address Changes

Please review your shipping address carefully at checkout.

If you need to correct your address, email hello@popyourpup.com as soon as possible with your order number and updated address. We’ll do our best to help, but changes may no longer be possible once your order is in production or has shipped.

Delayed or Missing Packages

If your order hasn’t arrived within the expected timeframe or tracking appears to have stopped updating, email hello@popyourpup.com with your order number so we can help investigate.

If tracking shows “delivered” but you haven’t received your package, please check around your delivery location, with household members or neighbors, and with your building’s front desk, if applicable. Contact the carrier for delivery details, and let us know if you still cannot locate your package.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please email hello@popyourpup.com promptly with your order number and clear photos of the item and packaging.

Keep the packaging while we review the issue and help resolve it.

Contact Us

Have a question about your shipment? Email hello@popyourpup.com with your order number, and we’ll be happy to help.