Good Questions. Helpful Answers.
From picking a photo to approving your artwork, here’s a little help along the way.
Photos & Artwork
What makes a great photo?+
Choose a bright, clear photo taken at your pet’s eye level. Get close enough to see their face, keep their eyes in focus, and avoid deep shadows. Our Photo Guide shows what works best.
What if I don’t have a photo yet?+
No problem! You can place your order now and upload your photos later in your order profile. If you’d like help choosing a photo, email support@popyourpup.com.
We’ll start your artwork as soon as we have your photos.
Can I include more than one pet?+
Yes! Most of our products allow more than one pet in a portrait. Check your selected product for its available pet options and additional charges.
Do you only make portraits of dogs and cats?+
All pets are welcome—from birds and reptiles to the wonderfully unexpected. And yes, we create portraits of people, too!
Your Order & Artwork Proof
How will I see my art?+
When you place your order, we’ll set up a private order profile just for you. Inside your Order Center, you can:
- See your order details
- Chat directly with our team
- Upload more photos anytime
- Review your artwork and approve it before it’s printed
If you can’t log in, email support@popyourpup.com and we’ll help you get access.
When will I receive my first artwork proof?+
Your first artwork proof usually arrives in 2–3 business days. We’ll start your artwork once we have your photos. Proof timing is separate from production and shipping time for your finished product.
What if I don’t love my art?+
Our Love Your Art Guarantee includes unlimited artwork edits before approval. If you don’t love your art before it’s printed, we’ll keep revising until you do—or refund your order.
Once you approve, your portrait goes straight to print, so make sure you’re happy with every detail before hitting “Approve.”
When do I choose my artwork’s background?+
It depends on your art style:
- Pop Art / Pop Chic: Choose after checkout inside your order profile.
- Pet Icon / Royal Pet Costumes: Choose during purchase, before checkout.
You can preview your pet on as many backgrounds as you like before approving.
Delivery & Help
When does my order go into production?+
Your custom product goes into production after you approve your artwork. Artwork, product production and shipping are separate stages, so allow time for each.
What is “Skip the Line”?+
Skip the Line is our paid expedited artwork option. Receive your first artwork proof within 24–36 hours once we have your photos.
This speeds up the artwork stage. It does not mean your finished product will be delivered within that time.
How will I track my delivery?+
You’ll receive a tracking number for your order. Tracking can take time to update after the label is created. Our Shipping Policies explain delivery estimates and what to do if a package is delayed or missing.
How can I get help with my order?+
For artwork, photo uploads or approval, start in your Order Center. For other questions, use our contact form or email support@popyourpup.com. Include your order number if you have one.
Still Have a Question?
Tell us what you need help with and we’ll take it from there.