Pop Your Pup™ has a no exchange or return policy due to the custom nature of our products. However, if a defective or incorrect product is sent to a customer, a new one will be reprinted and shipped out immediately.
Refunds will only be permitted before the product has been printed. If for any reason the customer is not happy with the experience or with the graphic design, before you send it to printing, a full refund may be permitted. However, once the proof has been uploaded to the customer's order profile, there is a 10 business day window for communication for refunds. If no response is given within 10 business days, refunds will no longer be permitted.