Frequently Asked Questions

Products/Services

Artwork

How is the artwork created?

How long does the artwork take to be created?

Can I have multiple pets in my artwork?

Is Pop Your Pup only for dogs?

Will My Photo Work?

What types of photos work the best?

How will I know if my photo does not work?

Communication

How does Pop Your Pup! communicate with customers?

Why use unique order profiles instead of email communication?

Can I still email Pop Your Pup?

Will I receive updates with my order?

Viewing/Approving My Proof

Will I receive a proof of my artwork?

How do I view my artwork/proof?

How do I select a background for my artwork?

What if I don't like my artwork/proof?

What if I want a revision made to my artwork?

How long do revisions take?

Apparel Products

How we print our apparel products?

Can I feel the ink on my shirt?

How do the apparel products fit?

Are there other options besides white shirts?

How should I wash/dry my shirt?

Canvas Products

Are the canvases a glossy or matte finish?

Are the canvases wrapped/stretched?

Packaging

How are the canvas products packaged for shipping?

How are the apparel products packaged for shipping?

Is there billing/invoices included in the package?

Production & Shipping

When will my order be printed and shipped out?

What shipping options are available?

Do you offer free shipping?

Do you ship internationally?

Policies

What is your return policy?

What is your refund policy?

How do gift cards work?

Coloration Disclaimer

Customs Disclaimer

P.O. Box Disclaimer