For best results, we recommend taking or finding a picture that is close up to your pet. Images taken at eye level of your pet in bright lighting will make for the best composition. For a more detailed answer, be sure to check our photo guide
Every customer has a unique-order profile. In your order confirmation email, you will receive an order number and a link to your profile. Simply log in with your order number and email address to access your profile.
Customer experience is everything to us. We want your experience to be as organized, easy, and fun as possible!
Your order profile was custom built for you. In your profile, we make it easy and organized to chat with customer service, review your artwork(s), upload new pictures, request revisions to your artwork(s), and approve and finalize your order.
With long email threads this can be a very frustrating and difficult experience.
Absolutely! Anytime an action is made to your profile, you will receive an email, letting you know "there has been an update to your order" We will also provide you the link in that email to log into your profile.
Once your proof is competed you will be emailed a link to your order profile. Inside your order profile you will be able to easily review your proof. (See the "communication" section or type "communication" in the search bar at the top of the page for more on order profiles)
Once your proof is created, you will be able to preview your pet on all of our backgrounds in real time! This is done in your order profile. Once you find the background that you love best, simply approve your artwork to finalize your order.
In your order profile, we make it easy to request revisions to your pop art. We offer unlimited revisions until you love your pop art. (Revisions cannot be requested after you approve and finalize your pop art)
If for any reason you do not like your artwork proof and do not wish to approve and finalize your order, a full refund will be given. If your artwork is approved and finalized, a refund will only be given if the the product was delivered damaged or defected.
We have made every effort to make the colors on screen as close as possible to the colors of the finished products you’ll receive. However, we cannot guarantee an EXACT match in colors from the screen with in person products. The representation of colors, and textures are limited by technology and may vary due to screen and printer settings.